The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again. On some computers, you might need to simultaneously press the fn key and the action key. In the Allow apps to access your camera section of the menu, choose the setting that is most applicable for your webcam. Under Choose which apps can access your camera , set your preferred individual settings to On or Off.
You can open webcam software, such as YouCam, Skype, or Zoom, but video might not display in the main viewing window. To repair this problem, make sure that the webcam is the selected device, uninstall and reinstall software, test your webcam, and then update the webcam drivers. Make sure that other programs or applications that use the webcam are completely closed or not in use.
The webcam might be associated with another software program or not responding. Often, simply restarting the computer can correct the problem.
Restart the computer, and then open your webcam software as soon as Windows finishes loading. Your webcam must be selected as the video capture device in your webcam software.
If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam. To select the webcam as your video source, open your webcam software and look for video camera, video source, or video caption in the software properties or preferences.
If you do not know the name, select video device names until you see the video from your webcam display in the window. In YouCam, click the Settings icon, then click the Configure icon. Select the name of your webcam from the Capture Device drop-down list. Click Ok , and then restart the YouCam application to view an image. These steps pertain to Skype version 5. The version on your computer might be different.
In Skype, click Tools , and then click Options. Click Video Settings from the left side of the page. Select the name of your webcam from the Select webcam list. When the video displays in the pane, click Save. Your webcam software might need to be reinstalled to repair a software or hardware conflict. In Windows, search for and open Add or remove software. Select your webcam software, and then click Uninstall. Use these steps to make sure that your webcam is working while not in a Zoom meeting.
Click your profile picture, and then select Settings. If your webcam is working, a preview of your webcam is displayed. You can also choose a different webcam, if available.
Use these steps to make sure that your webcam is working while in a Zoom meeting. Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam. If a Let's identify your product to get started page displays, click Laptop or Desktop. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. If a Matching products web page opens, select your model number from the list.
The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change , select your version, and then click Change. If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.
From the list of available software and driver categories, find the webcam driver. If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage.
After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver. If a webcam driver is not available from HP or you cannot access the internet, continue using these steps to install a generic Windows USB Video driver.
Double-click Imaging Devices to expand the list of webcam drivers. If there is no imaging devices category listed in Device Manager, stop using these steps and see Webcam is not listed in Device Manager.
After the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps. Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties. Make a note of the existing name of the webcam driver for example, HP Webcam , as it might change after the update. On the Webcam Properties window, select Update Driver. Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware. The drivers for the Imaging devices , which include the webcam, are not displayed in the Device Manager. To resolve this problem, use the following steps. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.
If the problem persists, the webcam might have become unplugged internally, and the computer might require service to correct the issue. Sometimes, a webcam that was working in one of the preinstalled programs suddenly stops working after installing Windows updates or after installing a recommended update to YouCam or MediaSmart.
Double-click Imaging devices to expand the list of webcam drivers. Restart your computer, and open your webcam software to see if the problem is resolved. Windows 11 Upgrade Guide. My laptop is equipped with an internal webcam, but there are no drivers installed for it to operate.
I've checked under device manager, under imaging, and there is nothing. I have the camera turned on properly under settings and allowed the correct permissions for all apps. Please help. Go to Solution. Could you please check if the solution described here helps? View solution in original post. I had the same issue with my camera and tried everything I could think of--restarting, new drivers, even HP support--and all it ended up being was a simple little switch I never realized existed.
I feel a little foolish, but at least my camera is working now! Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. As part of the setup process, you must set a PIN code. Once the Windows Hello feature is enabled, there is a training process that must be completed.
Sit so that you are centered in the screen with your face about 1 meter inches from the display while performing the training exercise.
To use the IR camera in the displays for Windows Hello facial recognition, make sure the following pre-requisites are met and then complete the steps for setting up the display. The computer must be running Windows 10 Windows 7 and Windows 8 do not support Windows Hello facial recognition. If needed, this driver can be automatically downloaded using Windows update after the monitor is installed.
The driver is also included on the documentation CD and can be downloaded from hp. SP release notes. SP file download. NOTE: A more recent version of this software may be available. Resolving Issue 2 : Update the monitor webcam firmware and re-run Windows Hello setup. Download the RGB Camera firmware update tool from hp.
Select "Power Control" in the Main-Menu. Select "Power Mode" in the "Power Control" menu. Enable "Performance" mode. Resolving Issue 5 : Update the monitor webcam firmware and update Skype settings. Resolving Issue 6 : Work around the issue by disconnecting the first webcam. Push-down the webcam module for the first monitor so it is in the down and locked position hidden.
Open the Skype settings menu and select the second monitor webcam. Reconnect the USB cable for the first monitor if needed. HP Inc. The information provided is provided "as is" without warranty of any kind.
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